Name(Required) Phone(Required)Email(Required) What do you need help with?(Required)AP Support / NexusBoston Post / MRICompany Issued Mobile PhoneComputers / Printers / Network / SetupYardi SupportComputer Issue(Required)Computer Setup - New Employee Setup RequestComputer Setup - ReplacementGeneral IT (computers/printers/scanners/etc.)Phone Issue(Required)Phone - NewPhone - ReplacementPhone - Reassignment (Different Properties)Phone - Reassignment (Same Property)Boston Post / MRI(Required)Boston PostMRIAP Support Issue(Required)Nexus - BPO / Vendor PortalNexus - CatalogNexus - DelegationsNexus - Invoice/PO ProcessingNexus - New Property/New User SetupNexus - Password resetsNexus - Property AccessNexus - WorkflowsNexus - Yardi IntegrationNexus Payments - Bank Account SetupNexus Payments - GeneralNexus Payments - Payment Batch IssuesNexus Payments - vCardsNexus – MRI IntegrationOther / MiscellaneousPositive PaySutiExpenseVendors - Invoice Status InquiryVendors - New Vendor SetupVendors - Vendor Compliance / RMISYardi Support Issue(Required)Other / MiscellaneousPassword ResetsRentCafeVoyager - AccountingVoyager - AP / NexusVoyager - ComplianceVoyager - Property SetupVoyager - Rent Collection / DepositsVoyager - ReportingVoyager - Resident AccountVoyager - Tenant CertificationsVoyager - User / Property AccessVoyager - Work OrdersNew employee computer setup requests should be submitted at least one week before the employee start date. If this system setup should be expedited, please call/text the IT Department designated contact. All Password Information will be communicated securely to the New Employee and/or Requesting Supervisor.Employee Type(Required) Corporate Property Employee Start Date MM slash DD slash YYYY Property Name or Regional Office Location (SF/SB/SAC/LA/AC)(Required) Setup location – WFH, in-office location System Type(Required) Desktop Laptop New Employee Name(Required) New Employee Title(Required) New Employee Mobile Phone Number(Required) Required for account Multi-Factor Authentication setupNew email account(Required) Yes No Email account will be created following JSCO standard naming conventionsNew BOSTON POST Account(Required) Yes No Please provide a list of properties for Boston Post access(Required) New MRI Account(Required) Yes No Please provide an MRI Class, a list of properties, or a user whose access is to be emulated(Required) Please list specific OneDrive folder access this user may require Additional NotesEmployee Name(Required) Employee Email Address(Required) Employee Phone Number(Required) New System Type(Required) Desktop Laptop Reset Email Password?(Required) Yes No Current Email Password(Required) IT will reset the password and notify the userReset Boston Post Password?(Required) Yes No Current Boston Post Password IT will reset the password and notify the userReset MRI Password?(Required) Yes No Current MRI Password IT will reset the password and notify the userAdditional NotesProperty Name(Required) Property SITE ID:(Required) Property Shipping Address(Required) Employee Name(Required) Employee Title(Required) Employee Clock # (enter NA if not available yet)(Required) Phone Number(Required) Property Name(Required) Property SITE ID(Required) Property Shipping Address(Required) Employee Name(Required) Employee Title(Required) Employee Clock # (enter NA if not available yet)(Required) Phone Number(Required) New Property Name(Required) New Property SITE ID(Required) New Property Shipping Address(Required) Employee Name(Required) Employee Title(Required) Employee Clock # (enter NA if not available yet)(Required) Phone Number(Required) New Employee Name(Required) New Employee Title(Required) Employee Clock # (enter NA if not available yet)(Required) Wipe Phone(Required) Yes No General IT Support Issue(Required)Boston Post Support Issue(Required)MRI Support Issue(Required)AP Support Issue Details(Required)Yardi Support Issue Details(Required) Δ
